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Getting your items

How do I claim items that I bought?

This is very easy. Please follow these simple steps to claim items:


Step 1. After successful* payment, within 10 minutes (usually 5 minutes, in this case it took 2 minutes to deliver items ), You will receive email from orders@rotmgmarket.com with a title "ROTMGMarket Delivery for Order [your order number]".

NOTE: PLEASE also check your spam folder.



Step 2. Inside that message you will find mule login details <- There your items are stored.


Step 3. Open two tabs in a browser and go to www.realmofthemadgod.com on both. In one tab login with Your main account, on second login to mule account/accounts from email You have received.

NOTE: Please be sure to select same server in both tabs.

NOTE2: Please be sure to check all mule accounts!


Step 4. Last but not least, go somewhere with both characters (so you can see your or your mule name in a list) and give a trade from Your account to mule account. Then select item/items and accept the trade.

ALL DONE!!! Enjoy Your Items!

* - FRAUDULENT ORDERS

Order will be delivered ASAP when order status after payment is set to Completed, but if you received confirmation email with order status:

  • Fraud review

                or

  • Fraud

Order might take more time to process, because we will need to check legibility of order and payment. Orders that have those statuses are being approved Monday-Sunday 08:00-22:00 (UTC+00:00 - London time), sometimes sooner - depends on workloads. To get your order approved faster, please send information below to info@rotmgmarket.com from email associated with your paypal/bank account:

  • Full name;
  • Full address;
  • Full screen picture, screenshot or reference of transaction.

If you refuse to send information mentioned  above, please contact us and we will initiate a full refund.