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Delivery Information

DELIVERY OF ORDERS

All orders are delivered automatically 24/7 by mule accounts  - login information to mule accounts is sent by email (please also check your spam folder) and are attached to order history in rotmgmarket.com customers area, right after we authorize payment and change status to processed. In some circumstances we will deliver orders by in-game trade (we will contact customer directly).

FRAUDULENT ORDERS

Order will be delivered ASAP when order status after payment is set to Completed, but if you received confirmation email with order status:

  • Fraud review

                or

  • Fraud

Order might take more time to process, because we will need to check legibility of order and payment. Orders that have those statuses are being approved Monday-Sunday 08:00-22:00 (UTC+00:00 - London time), sometimes sooner - depends on workloads. To get your order approved faster, please send information below to info@rotmgmarket.com from email associated with your paypal/bank account:

  • Full name;
  • Full address;
  • Full screen picture, screenshot or reference of transaction.

If you refuse to send information mentioned  above, please contact us and we will initiate a full refund.


HOW I WILL GET MY ITEMS?

For more information follow tutorial: Getting your items


DELIVERY TIME

All orders are being processed automatically in 2-30 (average 5) minutes after receiving a verified  payment. In some circumstances orders can be delayed, because of payment verification.
Delivery time depend on:
1. Customers that are currently waiting for delivery;
2. Quantity of different items;
3. Quantity of mules.